abc7 Responsible Gaming

Our Commitment to Safe Play

abc7 treats responsible gaming as a core part of how the platform operates — not an afterthought. Every account on abc7 has access to real, working tools that limit or pause play whenever a player needs them. These tools are free, available immediately through Live Chat, and take effect within 24 hours of a request.

The abc7 responsible gaming framework covers four areas: age control, spending limits, time-awareness tools, and self-exclusion. Each is described in detail below. If you are playing for entertainment and within your means, abc7 simply wants you to enjoy cricket betting, slots, or live casino games. If something feels off, the tools are right there.

Age Verification – 18+ Only

abc7 strictly prohibits anyone under 18 years of age from opening an account or placing bets. This is non-negotiable. During registration, you confirm that you are 18 or older. abc7 reserves the right to request identity documents at any point — before your first withdrawal and whenever account activity raises questions.

Accepted Documents for Age and Identity Checks

• National ID Card (NID) — the most common document for Bangladesh residents
• Passport — accepted for all nationalities
• Driving Licence — accepted as a secondary document alongside NID or Passport

KYC review typically takes up to 2 hours. If a document check shows the account holder is under 18, the account is closed immediately and any deposits are refunded after review. Winnings on an underage account are forfeited.

Signs That Gaming May Be a Problem

Problem gambling rarely appears overnight. The following behaviours are worth taking seriously. If several of these feel familiar, consider using the self-exclusion or limit tools described below.

• Spending more than you planned, or chasing losses to try to "win back" money
• Gambling with money meant for bills, groceries, or family needs
• Feeling anxious, restless, or irritable when you are not gambling
• Hiding your gaming activity from people close to you
• Borrowing money or selling items to fund bets
• Playing for longer sessions than intended, losing track of time
• Gambling as a way to escape stress, anxiety, or other personal problems

Recognising these patterns early makes it much easier to regain control. abc7's support team is available 24/7 by Live Chat and can connect you with account management tools right away — no waiting.

Tools You Control

abc7 offers the following player-managed tools. All requests are handled through Live Chat. Changes that increase a limit take 7 days to activate (a cooling-off period to prevent impulsive decisions). Changes that reduce a limit or pause your account take effect within 24 hours.

Deposit Limit

Set a daily, weekly, or monthly cap on how much you can deposit into your abc7 account. Once the limit is reached, further deposits are blocked for that period. The minimum deposit you can process at abc7 is ৳450.

Session Time Reminder

Request a reminder notification after a set period of continuous play — for example, after 60 or 90 minutes. The reminder appears in-session and gives you a clear prompt to take a break. It does not force a logout, but it does break the routine of extended play.

Temporary Account Pause

Pause your account for 24 hours, 7 days, or 30 days. During a pause, you cannot log in, place bets, or make deposits. Withdrawals of existing funds can still be processed. This is useful when life gets busy and you want to step back without permanent action.

Permanent Self-Exclusion

If you decide that you need a longer break — or want to stop permanently — abc7 offers a full self-exclusion process. See the step-by-step guide in the section below.

Deposit & Withdrawal Limits at a Glance

These are the platform-wide limits that apply to every abc7 account. Personal limits set through the responsible gaming tools sit on top of these and can only be lower, never higher.

To request a personal deposit limit below these platform values, contact abc7 Live Chat and specify the amount and period (daily / weekly / monthly).

How to Request Self-Exclusion

Self-exclusion closes your account for a chosen period — from 6 months to permanent. During exclusion, abc7 will also attempt to block marketing communications. The process is straightforward and takes under 10 minutes.

1. 1

   Open Live Chat

   Visit abc7 and click the Live Chat button. Support is available 24/7, every day including public holidays.

2. 2

   Say "I want to self-exclude"

   Tell the agent you are requesting self-exclusion and the duration you have in mind: 6 months, 1 year, 3 years, or permanent.

3. 3

   Verify your identity

   The agent will confirm your account details. This step prevents someone else from excluding your account without your consent.

4. 4

   Confirm and receive acknowledgement

   Once confirmed, the account is locked within 24 hours. You will receive a confirmation via the contact details on your account. Any remaining balance can be withdrawn before or after exclusion is activated — contact support to arrange this.

5. 5

   Rejoining after a fixed-term exclusion

   At the end of a fixed-term exclusion, the account is not automatically reactivated. You need to contact abc7 support to request reactivation. There is a 24-hour reflection period before the account reopens.

Protecting Minors

If you share a device with family members, particularly younger ones, there are practical steps you can take to prevent unauthorised access to abc7:

• Always log out of your abc7 account after each session — do not rely on a saved browser session.
• Do not store your password in a shared browser profile or in an accessible notes app.
• Use device-level screen time controls or parental controls available on Android 8.0 and above.
• Keep your bKash or Nagad PIN separate from your abc7 credentials.
• If you believe a minor has accessed your account, contact abc7 Live Chat immediately.

abc7 uses standard age-verification checks during registration. However, parental supervision remains the most effective layer of protection at home.

External Help & Support

abc7 strongly encourages players who feel they need professional help to reach out beyond the platform. The following types of support are available independently of abc7:

Seeking help is a sign of strength, not weakness. If you are unsure where to start, abc7's Live Chat team can point you toward the right resource — no judgement, no pressure.

Common Questions